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How to submit an OTTO Support ticket?

Need help with OTTO? You can contact our Support team by email: support@ottorl.ai. Your email will automatically create a support ticket. 

What to Include?

Please provide as much detail as possible so our team can understand and resolve the issue faster.

Whenever applicable, include:

  • What happened: Clearly describe the issue or question.
  • What you were trying to do: Tell us what you expected to happen.
  • Steps to reproduce: List the steps that led to the issue.
  • Error messages: Copy and paste the exact error message.
  • Screenshots: Attach screenshots showing the issue. Multiple screenshots are welcome if they provide useful context.
  • Relevant files: If the issue is related to a specific document or file, attach it when appropriate.
  • Frequency: Let us know if the issue happens every time, occasionally, or only once.

Example

Subject: Unable to upload a document

I am trying to upload a PDF to a conversation, but the document does not appear after uploading.

Steps:

  1. Opened the conversation.
  2. Selected "Add document."
  3. Uploaded the PDF.
  4. The document did not appear.

Screenshot attached.

You don't need to have all the information before contacting Support. Send us what you have, and we'll ask for anything else we need.

OTTO Knowledge Base:
https://www.ottorl.ai/help-center/getting-started