How to Use the OTTO AI Assistant
Get answers to your OTTO questions and guidance with common tasks.
What can the OTTO AI Assistant help me with?
The OTTO AI Assistant can answer questions about OTTO and guide you through documented features and workflows. You can ask questions in your own words—there is no need to use special commands or know the exact name of a feature.
Examples of questions you can ask
Getting started: “How do I get started with OTTO?”
Using a feature: “How do I upload a document?”
Translations: “How do I start a translation?”
Understanding a workflow: “What are the steps to complete this task?”
Troubleshooting: “My file will not upload. What should I check?”
Error messages: “I received this error message. What does it mean?”
Finding instructions: “Is there a help article that explains this process?”
How to get a helpful answer
When asking for help, try to explain:
What you are trying to do in OTTO.
Which step or feature you are using.
What happened and what you expected to happen.
Any error message you received.
For example: “I am trying to upload a PDF, but the upload does not finish. What should I try?”
What if the suggested steps do not work?
Tell the assistant which steps you have already tried and what happened. It may suggest another documented step or explain that the issue needs further assistance.
If you need more help, ask to contact the OTTO Support team or request a human support representative. Follow the instructions shown in the chat for the next step.
Can I ask the assistant about anything?
The assistant is designed to help with OTTO, its features, and its documented workflows. It may not be able to help with questions about unrelated products or general topics.
A few helpful tips
Ask naturally and be as specific as you can.
If the first answer does not solve the problem, explain what is still happening.
You can ask follow-up questions in the same conversation.
Do not share passwords, authentication codes, API keys, or other confidential credentials in the chat.